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However, there may be occasions when you will need to return items to us. We know that you will be pleased with your purchases from JTM Plumbing. This is due to our couriers charging a refusal charge. If you are due a delivery you no longer require, but the goods are already with our courier and you refuse the delivery, a deduction of £6.00 will be made from your overall refund once the item is back with JTM Plumbing. You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. If you have paid for excess postage charges for special deliveries these will not be refunded only our standard delivery cost if this was paid as an addition.Įxcept in the case of faulty or misdescribed goods, if you do not return the goods as required, JTM Plumbing may charge you a sum not exceeding the direct costs of recovering the goods. Once you have notified JTM Plumbing that you are cancelling the contract, JTM Plumbing will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. In the case of faulty or misdescribed goods JTM Plumbing shall, after receiving notification, either collect the goods from you or ask you to return the goods at an agreed cost which JTM Plumbing will pay for. You must take reasonable care to ensure the goods are not damaged or the box defaced in any way in the meantime or whilst in transit. The goods must be returned to the address as shown on the returns form. Notification by telephone is not sufficient.Įxcept in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to JTM Plumbing at your own cost.
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To exercise your right of cancellation you must give written notice to JTM Plumbing either via hand, post or email. Please note that this policy has some limitations which are detailed below and does not apply to business customers. You have the right to cancel the contract at any time up to 14 days after you receive the goods under the Consumer Contracts Regulations. If you need any more information regarding stock, postal charges, dispatch time or timed delivery options and cost please call us directly on 01325 488588 or email Policy Certain outlying areas may take longer to arrive due to courier restrictions/timescales.Īs we use 3rd party delivery agents JTM Plumbing we cannot guarantee that all deliveries will be the next working day. JTM will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising. 95% of our parcels which are ordered by 3pm are dispatched via Courier for delivery the following working day. JTM Plumbing is happy to offer a next working day delivery service for all parcels being sent providing the items are in stock. International shipments - unfortunately at this time we cannot ship internationally, however if you would like to purchase goods we can package the goods up (packing charge will be included), and you can arrange for a courier to come and collect the goods.
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Please call our offices for prices regarding Long lengths such as pipe, orders which may be larger/heavier than a standard delivery which may result in the goods being shipped on a pallet to remote UK postcodes prior to placing your order so we can advise on excess charges. Please refer to the checkout page for a list of affected postcodes. PLEASE NOTE - *Further delivery charges may apply for standard parcels/pallets being delivered to remote locations and offshore islands, these locations include/but are not restricted to UK Highlands and Islands, UK Non Mainland, Isle of Wight, Isle of Man and Northern Ireland.
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We offer a free delivery service on most orders over £50.00 plus vat* (Monday to Friday) Standard orders under £50 plus vat will incur a postage and packaging charge of £6 plus VAT for delivery within our UK Mainland delivery areas.